Frequently Asked Questions
Everything you need to know about your Silverstein experience.
What is the standard shipping timeframe?
We offer premium express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-12 business days depending on your location.
How do I ensure I select the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. As our collections often feature a modern tailored fit, we recommend measuring a similar garment you own to ensure the perfect match.
What is your return and exchange policy?
Silverstein accepts returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please use our online portal to initiate a prepaid return label.
Where are Silverstein garments manufactured?
We pride ourselves on ethical craftsmanship. Our collections are designed in-house and produced in boutique factories across Italy and Portugal, utilizing only the finest sustainable fabrics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay. For flexible payments, we also offer Klarna and Afterpay at checkout.
How should I care for my Silverstein pieces?
To maintain the longevity of our high-quality textiles, we recommend following the specific care instructions on the internal garment label. Generally, we suggest cold washing or professional dry cleaning for tailored items.